Zong Introduces AI-Powered Urdu Chatbot for Enhanced Customer Experience

Zong, Pakistan’s leading technology innovation company, has unveiled the country’s first AI-powered Urdu chatbot, marking a new milestone in its mission to reshape customer experience and accelerate Pakistan’s digital future.
With the launch of Urdu Chatbot, millions of Zong customers across the country can now access seamless, intelligent support in their native language, bridging the gap between cutting-edge technology and cultural familiarity. The Urdu chatbot is designed to make digital interactions more inclusive, ensuring that every customer, regardless of background, can connect with Zong’s services easily and confidently.
By combining Zong’s industry leadership with advanced natural language processing capabilities, the collaboration aims to redefine how digital services are experienced in Pakistan. This initiative not only enhances customer convenience but also sets a new benchmark for localized, future-ready digital services in Pakistan’s telecom sector.
Speaking on the launch, Farooq Raza Khan, Head of Business Solutions at Zong, said:
“Customer convenience is at the heart of our innovation strategy. With this Urdu chatbot, we are ensuring that technology adapts to the people; not the other way around. The new chatbot make it easier for our customers to connect, ask questions, and resolve issues in the language they are most comfortable with.”
The launch reflects Zong’s broader customer-first and innovation-driven strategy, reinforcing its position as a pioneer in Pakistan’s evolving digital ecosystem. With millions of customers across the country, Zong continues to push the boundaries of technological adoption, ensuring that advanced solutions remain accessible, user-friendly, and locally relevant.